Trial, Cancellation & Refund Policy

The trial is free

Requesting a trial requires no card and creates no charge. Your 15 days begin only when the connected guide is ready and the trial is activated. An enquiry confirmation is not an activation confirmation. There is nothing to refund during an unpaid trial.

First monthly payment guarantee

If you are not satisfied, submit a refund request within 15 days of your first monthly subscription payment. Eligible requests receive a full refund of that first payment, including any tax collected with it. Marketgrid does not subtract a refund administration fee.

This voluntary first-payment guarantee applies once to the subscription’s first paid month. Later renewals are not covered by this particular guarantee; billing errors and any rights under applicable law are considered separately.

How to request a refund

Use the contact form and select a refund or billing enquiry. Provide your account email, business or store name, payment date and invoice or transaction reference if available. A brief explanation is welcome, but do not send your card number or security code.

Your request is recorded for manual review. A submitted request is not confirmation that a refund has completed. We verify the payment and timing, then confirm the outcome through the contact method on the request.

Where the refund goes

Stripe refunds are returned to the original payment method. Bank or payment-provider processing determines when the credit appears, and a pending or failed refund may require follow-up. We do not promise immediate receipt.

If you purchased through Shopify or WooCommerce marketplace billing, contact Marketgrid with that platform’s invoice reference. The refund must be handled through the applicable original billing channel and its available process, rather than through a new Stripe payment.

Cancellation and remaining access

Cancellation stops future renewal once the cancellation is confirmed. Requesting a refund does not by itself change renewal status; tell us if you also wish to cancel, or use the billing-management page where available. We will state the cancellation date, refund outcome and any change to remaining access.

This policy does not remove any refund, cancellation or other rights that applicable law gives you.

Prepaid credit packs

Credit packs are separate from the first-subscription-payment guarantee. If a pack was purchased by mistake or the service failed, contact support with the purchase reference for review. Any refund is made through the original payment channel and reverses the corresponding credits. Consumed credits may require manual reconciliation. Applicable consumer rights are not restricted.